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eBay parcel to wrong address?

Question from one of our subscribers:

Hi
Earlier today I sent a package to address1 (recorded). That address is buyers address on ebay and paypal.
Now the buyer sends me a message saying: I’ve just seen the package has been shipped to address1, it needed to be shipped to address2

(completely different address – same town).

So my question is what can I do about that and am I protected when it comes to Ebay because it is their fault for not changing their address on ebay/paypal.

Answer:

Hi!

You must deliver the said parcel to the registered address. As far as I know, that is an eBay policy, so you must be okay.

 

 
 
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